Refund Policy
At JZ Luxury Oil, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
🕒 Return Eligibility
We offer returns or exchanges within 14 days of receiving your order. To be eligible for a return:- The item must be unused and in its original packaging.
- The product must be in the same condition as you received it.
- Proof of purchase (order number or receipt) is required.
💸 Non-Refundable Items
Unfortunately, we cannot accept returns on:- Opened or used products
- Items marked as “final sale”
- Gift cards
🔁 Refunds Process
Once your return is received and inspected:- We will notify you via email about the status of your refund.
- If approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original payment method.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or incorrect.
- We recommend using a trackable shipping service for your return.